Product Manager, Payments and Small Business Software
[email protected] · (206) 555-0191 · Seattle
Profile
Product manager with five years in product roles at a software company whose invoicing tools serve 40,000 small businesses. Decides what to build from customer interviews and usage data, works closely with engineering and design, and launched the company's first payments product. Professional Scrum Product Owner I. Seeking a senior product manager role in payments or financial technology.
Experience
Product Manager, Invoicing and Payments
May 2022 – PresentCascade Ledger Software
- Own the invoicing and payments area for 40,000 small business customers, leading a team of 8 engineers and 1 designer.
- Launched card payments inside invoices after 30 customer interviews and a 3-month pilot; 11,000 customers adopted it in the first year, adding $2.4 million in yearly revenue.
- Redesigned onboarding with design and engineering, raising the share of new sign-ups who send a first invoice within 7 days from 38 to 61 percent.
- Set up a monthly review of support tickets and usage data with support and sales; it shaped 6 of the next 10 features the team built.
Associate Product Manager, Growth
Mar 2021 – Apr 2022Cascade Ledger Software
- Planned and analyzed 25 A/B tests on the pricing and sign-up pages; the winning changes raised free-to-paid upgrades by 14 percent.
Customer Support Specialist
Jan 2020 – Feb 2021Cascade Ledger Software
- Answered about 40 customer questions a day and wrote 35 help articles on the features customers asked about most.
Skills
Certifications
Professional Scrum Product Owner I (PSPO I), Scrum.org (2023)
Education
Puget Sound State University
2019Bachelor of Science in Information Science
